To activate while using a Proxy Server please see this article. Some reasons other than being offline we have seen cause this error are VPN's, Proxy Servers, and Firewalls. If the computer is offline you need to complete the Offline Activation steps. This means you either do not have an internet connection to proceed with the activation or something is blocking the connection to our Activation service. You can sign in to your Techsmith Account to locate and download your purchased version of Snagit or you can purchase an upgrade to our latest version. You need to obtain a software key for that version. This means this software key does not match the version of Snagit you are trying to activate. Click Learn More in the message if you feel this software key should be valid. If you are copying and pasting it the key, please try typing it in manually. Make sure the software key was entered correctly. If the system clock is correct, this means this software key was not typed or pasted properly or is no longer a valid license key due to various reasons. Verify the computer is set to sync with the internet for the date and time within the Windows Date & Time Settings. This can happen when the system clock is set too far in the past.

Please click Learn More in the message to learn what steps should be taken. The software key can no longer be used to activate Snagit without action. A single user software key can only be used on up to two machines for the same user. This means this software key has been used more than twice to activate Snagit and is in violation of our EULA (End User License Agreement). This means this software key has been used more than twice to activate Snagit and is in violation of our EULA (End User License Agreement). You do not have to take any action at this time, but if you wish to learn more about licensing activation, click Learn More in the message.

A single user software key can be used on up to two machines for the same user. This means the software key has been used twice to activate Snagit. When unlocking Snagit for Windows with your software key, you are presented with one of the following messages:

Snagit key on multiple pcs